Good food, terrible service. My second time at Osaka Sushi and Hibachi yesterday, as a birthday treat from friends. We tried the hibachi this time. The manager Jason was cordial. Chef Josh was great and entertaining. Food was good but not exceptional. Could have been a great place to eat except for the server Cindy, who was not accommodating nor friendly, she was rude to the point that she snapped at us when we asked if we could order yet while waiting for the rest of our friends to arrive. She was impolite when serving the plates of food, rudely and carelessly shoving them in front of us. Need a lot of improvements in the the customer service aspect. Eating food is a universal experience, regardless of the race or ethnicities but some restaurants like Osaka have preferential treatment as we had experienced it with the server Cindy. Every customer is a paying customer. Excellent customer service is a good way to promote a restaurant but the way we were treated by her will certainly affect our decision not to go back there in the future. A good eating experience should include not only good food but excellent customer service as well. I refuse to return to a place that won't treat customers with respect.
Sunday, January 20, 2013
Review for Osaka Sushi and Hibachi at
Good food, terrible service. My second time at Osaka Sushi and Hibachi yesterday, as a birthday treat from friends. We tried the hibachi this time. The manager Jason was cordial. Chef Josh was great and entertaining. Food was good but not exceptional. Could have been a great place to eat except for the server Cindy, who was not accommodating nor friendly, she was rude to the point that she snapped at us when we asked if we could order yet while waiting for the rest of our friends to arrive. She was impolite when serving the plates of food, rudely and carelessly shoving them in front of us. Need a lot of improvements in the the customer service aspect. Eating food is a universal experience, regardless of the race or ethnicities but some restaurants like Osaka have preferential treatment as we had experienced it with the server Cindy. Every customer is a paying customer. Excellent customer service is a good way to promote a restaurant but the way we were treated by her will certainly affect our decision not to go back there in the future. A good eating experience should include not only good food but excellent customer service as well. I refuse to return to a place that won't treat customers with respect.
Good food, terrible service. My second time at Osaka Sushi and Hibachi yesterday, as a birthday treat from friends. We tried the hibachi this time. The manager Jason was cordial. Chef Josh was great and entertaining. Food was good but not exceptional. Could have been a great place to eat except for the server Cindy, who was not accommodating nor friendly, she was rude to the point that she snapped at us when we asked if we could order yet while waiting for the rest of our friends to arrive. She was impolite when serving the plates of food, rudely and carelessly shoving them in front of us. Need a lot of improvements in the the customer service aspect. Eating food is a universal experience, regardless of the race or ethnicities but some restaurants like Osaka have preferential treatment as we had experienced it with the server Cindy. Every customer is a paying customer. Excellent customer service is a good way to promote a restaurant but the way we were treated by her will certainly affect our decision not to go back there in the future. A good eating experience should include not only good food but excellent customer service as well. I refuse to return to a place that won't treat customers with respect.
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